Frequent issues in Office 365 and their solutions

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Microsoft 365 is a complete package of handy Office apps like Word, Excel, PowerPoint, OneNote, Outlook, Access, and Publisher. These apps are ardently used to get through many essential tasks in businesses and institutions to collaborate, learn and achieve their purposes using these innovative apps. The Office 365 suite consisting of all these apps can proficiently be used on Windows, Mac, Androids, and iOS devices. A Microsoft account associated with Outlook is necessary to log in to Microsoft 365 and get a hold of all these handy web and smartphone applications.  All the applications mentioned above are available to be used in Office 365 in their free versions.

Working on Office 365 suite is as simple as any other task. However, one may encounter several issues while performing different tasks on the software package. Below are some of the issues one may run into while working on Office 365, including the steps to deal with those issues.

How to retrieve your password?

Did you forget your login password for your Microsoft 365 account? No more issues when you proceed with the steps given below to retrieve your Password easily. If you have lost your Password or don’t remember it, you can reset your Password through the self-service Password Reset wizard. To do this, follow the steps below:

  • In case you are using a work account or school account, consider visiting
  • While, if you want to sign in using a Microsoft account, you can visit the link
  • Now enter the Email ID, phone number, or Skype ID in the required field. You will receive an email or a text message with the link to Reset Password.
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  • Click on the link, and you will be redirected to the reset password page, where you can set a new strong password for your Microsoft account. Confirm the Password.
  • You have successfully reset your Microsoft account password, and you can now access the software.

Locked Office 365 account

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Office 365 accounts may get locked due to certain reasons. For example, if you attempt to log in to your Microsoft account with the wrong User ID and Password, you may end up locking the account, which may get tricky to unlock and sign in to your Microsoft account. This is only possible if you have a recovery mail to access your account and verify your login credentials. If you don’t have a recovery email, you can proceed with some simple steps to get back access to your account. Before that, you need to consider few instructions to easily get the recovery process done:

  • It’s recommended to use the computer you used in the previous sign-in process while trying to recover your account. This is because Microsoft identifies the computer IP addresses.
  • You are asked several questions by Microsoft which may or may not apply to you. In this case, try to answer most of the questions.
  • The email you request needs to be working.

Now, you will be required to fill an account recovery form. You can go about this by following the steps given below:

  • Visit
  • Enter the account information you want to recover.
  • Enter an email address you use currently so that Microsoft can contact you.
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  • Verify the email address via code sent on that email.
  • Fill in the information in the required fields. Answer as many questions as you can.
  • Submit your form.